Thank You for shopping with Live Secure Herbal Care. The purpose of this policy document is to communicate conditions and processes pertaining to the refund of an order. The points mentioned in this document are guidelines about your rights and obligations as our customer, concerning your purchase unless specifically stated otherwise on product pages or readers offer advertisements. Every effort is made so as to service the order/s placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from our merchants, the order is not shipped then the order stands cancelled and the amount paid by the customer is refunded. In the event, if the order/product is delivered and the product is returned by the customer due to the product being faulty, the Delivery of the wrong product, partial product, etc the refund is processed.